Exchange, Return & Shipping Policy

We accept returns and exchanges only in the following cases:

• The product arrived damaged or defective.
• You received the wrong item (different from what was ordered).
• The saree has a genuine manufacturing fault that is not related to natural handloom characteristics.

We currently do not accept returns or exchanges due to personal preference, change of mind, or because the customer does not like the colour, appearance or feel of the saree.

The video should clearly show:

1. 1.The sealed parcel before opening.
2. 2.The parcel being opened.
3. 3.The product being removed from the package.
4. 4.The product being inspected for any visible damage or issue.

The complete unboxing video is required to verify the condition of the product at the time of delivery. This requirement helps protect both the customer and Sri Iniya Silks from disputes regarding the condition of the product at the time of delivery.

For an approved return or exchange, the saree must be:

• Unused, unworn and unwashed.
• In its original packaging.
• With all original tags attached.
• Folded and packed in the same condition as received.
• Accompanied by the order number and proof of purchase.

Products showing signs of use, alteration, washing, perfume/deodorant scent, stains or other damage caused after delivery will not be accepted.

Please keep the following in mind before placing your order:

• The actual colour of a saree may vary slightly from the images shown on the website due to photography lighting, camera settings and individual screen/display settings.
• Natural dyes and traditional weaving processes may also result in minor variations in colour.
• As many of our sarees are handwoven, minor irregularities such as small thread knots, slight asymmetry in borders, weaving variations or minor texture differences may occur.
• These characteristics are a natural part of handcrafted and handloom sarees and are not considered manufacturing defects.

Such natural variations and characteristics are not eligible for return, exchange or refund.

The following products are not eligible for return or exchange:

• Sale or clearance items.
• Custom-stitched, altered or made-to-order sarees.
• Sarees with blouse stitching, fall, edging or other customised services.
• Gift cards.
• Products without their original tags or packaging.
• Products where the required unboxing video is missing or incomplete.
• Products that have been worn, washed, altered or damaged after delivery.

To request a return or exchange:

1. 1.Contact us within 7 days of delivery through email (sriiniyasilks@gmail.com) or WhatsApp (+91 63798 17160).
2. 2.Provide your order number, a description of the issue and the complete unboxing video.
3. 3.Our team will review your request and respond within 1–2 business days.
4. 4.If approved, we will provide the necessary instructions for the return, exchange or refund.

Please do not ship any product back to us without receiving approval from our team. Products returned without an approved return/exchange request may not be accepted.

For an approved return or exchange:

• A replacement or exchange will generally be offered as the first option.
• If a suitable replacement is unavailable, an eligible refund will be processed to the original payment method.
• Approved refunds will generally be processed within 5–7 business days after we receive and inspect the returned product.
• The time taken for the amount to reflect in the customer's account may vary depending on the bank or payment provider.

For approved claims involving:

• A damaged product, or
• The wrong product being delivered,

Sri Iniya Silks will cover the applicable return shipping costs.

For other approved returns or exchanges, return shipping costs may be the customer's responsibility unless otherwise confirmed by our team at the time of approval.

Orders are generally processed and dispatched within 48 hours after successful payment confirmation.

Orders are processed Monday to Saturday, excluding national holidays and other non-working days.

During festivals, sale periods or periods of unusually high order volumes, dispatch may take slightly longer. We will make reasonable efforts to minimise such delays.

Delivery timelines may vary for remote locations and may be affected by:

• Courier service delays
• Weather conditions
• Public holidays
• Natural events
• Local restrictions
• Other circumstances beyond our control

The delivery timeline provided is an estimated timeframe and not a guaranteed delivery date.

Applicable shipping charges are calculated based on factors such as the delivery location, order details and applicable courier charges.

The applicable shipping charge, if any, will be displayed during checkout before the customer completes payment.

Once an order has been dispatched, tracking details should be shared through the contact information provided during checkout, wherever tracking is available.

Customers can use the tracking information provided to follow the progress of their shipment.

Our courier partner may make multiple delivery attempts according to their delivery procedures.

If the customer is unavailable to receive the order, they may be able to reschedule the delivery or collect the package from the courier facility, subject to the courier company's terms and availability.

Customers should ensure that the shipping address, email address and phone number provided during checkout are accurate to avoid unnecessary delivery delays.

While we work with our courier partners to deliver orders as quickly as possible, delays may occasionally occur due to circumstances beyond our control.

If an order is significantly delayed, or if the tracking information shows an unexpected delivery issue, customers can contact Sri Iniya Silks with their order number.

Our team will assist in coordinating with the courier partner wherever possible.

We take care to maintain accurate product availability on our website.

In the unlikely event that a product becomes unavailable after an order has been placed, we will contact the customer regarding the order.

If the product cannot be fulfilled, the unavailable item will be cancelled and the applicable amount will be refunded to the original payment method.

If an order contains multiple products, the available products may be dispatched separately where applicable.

International shipping availability, charges and delivery timelines may vary depending on the destination country.

Where international shipping is available, applicable shipping charges and estimated delivery timelines should be displayed during checkout before the customer completes the purchase.

Customs, Duties & Import Taxes

Customers are responsible for complying with the import regulations applicable in their country.

International orders are generally considered final sale and are not eligible for return or exchange due to personal preference, change of mind, colour preference or other reasons unrelated to a genuine product defect or incorrect item.

Because international shipments may involve significant shipping, customs and duty costs, we encourage international customers to carefully review the product details before placing an order.

Where available, international customers may request a live video call before dispatch to inspect the exact saree, including its colour, texture, border and overall appearance.

Damage or Defect Claims

Genuine damage, wrong-item or manufacturing-defect claims from international orders will be reviewed in accordance with this policy, including the mandatory unboxing video requirement.

For approved international claims, return shipping arrangements and costs will be communicated by our team on a case-by-case basis.